:root{--color-primary:#09090b;--color-primary-light:#27272a;--color-primary-hover:#1f1f23;--color-primary-dark:#000;--color-primary-subtle:#f4f4f5;--color-accent:#52525b;--color-sidebar-bg:#fcfcfc;--color-sidebar-border:#0c0c1012;--color-sidebar-hover:#f2f2f3;--color-sidebar-active:#f4f4f5;--color-bg:#fafafa;--color-bg-card:#fff;--color-bg-hover:#f4f4f5;--color-bg-active:#efeff0;--color-bg-elevated:var(--color-bg-hover);--color-bg-surface:var(--color-bg-hover);--color-surface:var(--color-bg-hover);--color-card:var(--color-bg-card);--color-border:#09090b1a;--color-border-light:#09090b0f;--color-text:#0a0a0b;--color-text-secondary:#5c5d66;--color-text-muted:#71727b;--color-scrim:#0f0f116b;--color-gray-50:#fafafa;--color-gray-100:#f4f4f5;--color-gray-200:#e4e4e7;--color-gray-300:#d4d4d8;--color-gray-400:#a1a1aa;--color-gray-500:#71717a;--color-gray-600:#52525b;--color-gray-700:#3f3f46;--color-gray-800:#27272a;--color-gray-900:#18181b;--color-success:#3f7a52;--color-success-subtle:#eef5f0;--color-success-text:#2c5a3c;--color-warning:#9a6a25;--color-warning-subtle:#f7f1e6;--color-warning-text:#6e4d1b;--color-error:#a5474a;--color-error-subtle:#f8eded;--color-error-text:#7e3437;--color-info:#3a5a86;--color-info-subtle:#eef2f8;--color-info-text:#2c4768;--color-col-new:#18181b;--color-col-assigned:#52525b;--color-col-waiting:#71717a;--color-col-hold:#a1a1aa;--chart-1:#18181b;--chart-2:#3f3f46;--chart-3:#52525b;--chart-4:#71717a;--chart-5:#a1a1aa;--chart-6:#27272a;--chart-7:#646469;--chart-8:#8a8a90;--chart-9:#b4b4b8;--chart-10:#c9cad1;--font-sans:"Inter", "Pretendard Variable", system-ui, sans-serif;--font-mono:"JetBrains Mono", "Fira Code", monospace;--text-xs:11px;--text-sm:13px;--text-base:14px;--text-lg:16px;--text-xl:20px;--text-2xl:24px;--text-3xl:30px;--heading-weight:650;--letter-spacing-tight:-.02em;--letter-spacing-display:-.028em;--leading-tight:1.4;--leading-body:1.55;--space-1:4px;--space-2:8px;--space-3:12px;--space-4:16px;--space-5:20px;--space-6:24px;--space-8:32px;--space-10:40px;--space-12:48px;--shadow-ring:0 0 0 1px #09090b12;--shadow-card:0 0 0 1px #09090b12, 0 1px 2px #09090b0d;--shadow-card-hover:0 0 0 1px #09090b1a, 0 4px 12px #09090b17, 0 2px 4px #09090b0d;--shadow-popover:0 0 0 1px #09090b14, 0 8px 24px #09090b1f, 0 2px 8px #09090b0f;--shadow-btn:0 1px 2px #09090b4d;--shadow-btn-inset:inset 0 1px 0 #ffffff1f;--shadow-xs:0 1px 2px #09090b08;--shadow-sm:0 1px 3px #09090b0a, 0 1px 2px #09090b05;--shadow-md:0 4px 6px #09090b0a, 0 2px 4px #09090b05;--shadow-lg:0 10px 15px #09090b0f, 0 4px 6px #09090b08;--shadow-xl:0 20px 25px #09090b14, 0 10px 10px #09090b08;--shadow-focus:0 0 0 3px #09090b1a;--shadow-focus-inverse:0 0 0 3px #ffffff40;--shadow-kanban-card:0 1px 3px #09090b0f;--shadow-kanban-card-hover:0 4px 12px #09090b14;--glow-primary:0 0 0 3px #09090b1a;--glow-success:0 0 0 3px #3f7a522e;--shadow-focus-error:0 0 0 3px #a5474a2e;--radius-sm:6px;--radius-md:8px;--radius-lg:12px;--radius-xl:16px;--radius-full:9999px;--duration-instant:75ms;--duration-fast:.15s;--duration-normal:.25s;--duration-slow:.4s;--ease-default:cubic-bezier(.4, 0, .2, 1);--ease-in:cubic-bezier(.4, 0, 1, 1);--ease-out:cubic-bezier(0, 0, .2, 1);--ease-spring:cubic-bezier(.34, 1.56, .64, 1);--z-dropdown:100;--z-sticky:200;--z-progress:250;--z-overlay:300;--z-modal:400;--z-toast:500;--z-tooltip:600;--z-command:700;--icon-xs:12px;--icon-sm:14px;--icon-md:16px;--icon-lg:20px;--icon-xl:24px;--avatar-sm:24px;--avatar-md:28px;--avatar-lg:32px;--avatar-xl:40px;--table-row-height:44px;--focus-ring-width:3px;--focus-ring-color:#09090b1a;--shadow-focus-success:0 0 0 3px #3f7a522e;--active-scale:.97;--letter-spacing-caps:.06em}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border-width:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}@media (prefers-reduced-motion:reduce){*,:before,:after{transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}html,body,#root{height:100%}body{font-variant-numeric:tabular-nums;word-break:keep-all;overflow-wrap:anywhere}pre,code,kbd,samp{word-break:normal}.t-card{background:var(--color-bg-card);box-shadow:var(--shadow-card);border-radius:var(--radius-lg);padding:var(--space-4);border:none}.t-eyebrow{font:600 11px/1 var(--font-sans);text-transform:uppercase;letter-spacing:var(--letter-spacing-caps);color:var(--color-text-muted)}.t-eyebrow-primary{font:600 11px/1 var(--font-sans);text-transform:uppercase;letter-spacing:var(--letter-spacing-caps);color:var(--color-primary)}.t-pill{border-radius:var(--radius-full);height:22px;font:500 11px/1 var(--font-sans);white-space:nowrap;font-variant-numeric:tabular-nums;align-items:center;gap:5px;padding:0 10px;display:inline-flex}.t-pill:before{content:"";background:currentColor;border-radius:999px;flex-shrink:0;width:5px;height:5px;display:inline-block}.t-pill.no-dot:before{display:none}.t-pill-urgent{background:var(--color-gray-100);color:var(--color-error)}.t-pill-warn{background:var(--color-gray-100);color:var(--color-warning)}.t-pill-ok{background:var(--color-gray-100);color:var(--color-success)}.t-pill-info{background:var(--color-gray-100);color:var(--color-info)}.t-pill-brand{background:var(--color-gray-100);color:var(--color-primary)}.t-pill-ghost{border:1px solid var(--color-border);color:var(--color-text-secondary);background:0 0}.t-pill-ghost:before{display:none}.t-btn{appearance:none;cursor:pointer;font:500 14px/1 var(--font-sans);height:36px;transition:background var(--duration-fast) var(--ease-default), color var(--duration-fast) var(--ease-default), border-color var(--duration-fast) var(--ease-default);border:1px solid #0000;border-radius:8px;justify-content:center;align-items:center;padding:0 16px;text-decoration:none;display:inline-flex}.t-btn-primary{background:var(--color-primary);color:#fff;border-color:var(--color-primary)}.t-btn-primary:hover{background:var(--color-primary-hover);border-color:var(--color-primary-hover)}.t-btn-secondary{background:var(--color-bg-card);color:var(--color-text);border-color:var(--color-border)}.t-btn-secondary:hover{background:var(--color-bg-elevated)}.t-btn-ghost{color:var(--color-text);background:0 0;border-color:#0000}.t-btn-ghost:hover{background:var(--color-bg-elevated)}.t-tabular{font-variant-numeric:tabular-nums}.t-mono{font-family:var(--font-mono)}.t-divider{background:var(--color-border);border:none;height:1px;margin:28px 0}.t-ai-draft-card{border:1px solid var(--color-primary);border-radius:var(--radius-lg);padding:var(--space-4);box-shadow:var(--shadow-md)}.flex{display:flex}.inline-flex{display:inline-flex}.inline-block{display:inline-block}.block{display:block}.hidden{display:none}.grid{display:grid}.grid-cols-1{grid-template-columns:repeat(1,minmax(0,1fr))}.flex-col{flex-direction:column}.flex-wrap{flex-wrap:wrap}.flex-1{flex:1}.flex-shrink-0,.shrink-0{flex-shrink:0}.grow{flex-grow:1}.items-center{align-items:center}.items-start{align-items:flex-start}.justify-center{justify-content:center}.justify-between{justify-content:space-between}.justify-end{justify-content:flex-end}.self-start{align-self:flex-start}.gap-0{gap:0}.gap-1{gap:4px}.gap-1\.5{gap:6px}.gap-2{gap:8px}.gap-3{gap:12px}.gap-6{gap:24px}.space-y-1>*+*{margin-top:4px}.space-y-3>*+*{margin-top:12px}.relative{position:relative}.absolute{position:absolute}.fixed{position:fixed}.w-full{width:100%}.w-3\.5{width:14px}.w-4{width:16px}.w-5{width:20px}.w-6{width:24px}.w-14{width:56px}.w-48{width:192px}.w-64{width:256px}.w-72{width:288px}.h-full{height:100%}.h-2{height:8px}.h-3\.5{height:14px}.h-4{height:16px}.h-5{height:20px}.h-6{height:24px}.h-14{height:56px}.h-16{height:64px}.min-w-0{min-width:0}.min-h-screen{min-height:100vh}.max-w-full{max-width:100%}.max-w-3xl{max-width:768px}.max-w-5xl{max-width:1024px}.max-w-6xl{max-width:1152px}.m-0{margin:0}.mx-auto{margin-left:auto;margin-right:auto}.mx-4{margin-left:16px;margin-right:16px}.mt-0\.5{margin-top:2px}.mt-1{margin-top:4px}.mt-2{margin-top:8px}.mt-3{margin-top:12px}.mt-4{margin-top:16px}.mt-6{margin-top:24px}.mt-8{margin-top:32px}.mb-1{margin-bottom:4px}.mb-1\.5{margin-bottom:6px}.mb-2{margin-bottom:8px}.mb-3{margin-bottom:12px}.mb-4{margin-bottom:16px}.mb-5{margin-bottom:20px}.mb-6{margin-bottom:24px}.mb-10{margin-bottom:40px}.mb-12{margin-bottom:48px}.ml-1\.5{margin-left:6px}.ml-2{margin-left:8px}.ml-11{margin-left:44px}.ml-auto{margin-left:auto}.p-3{padding:12px}.p-4{padding:16px}.p-5{padding:20px}.px-1\.5{padding-left:6px;padding-right:6px}.px-2{padding-left:8px;padding-right:8px}.px-3{padding-left:12px;padding-right:12px}.px-4{padding-left:16px;padding-right:16px}.px-5{padding-left:20px;padding-right:20px}.px-8{padding-left:32px;padding-right:32px}.py-0\.5{padding-top:2px;padding-bottom:2px}.py-1{padding-top:4px;padding-bottom:4px}.py-1\.5{padding-top:6px;padding-bottom:6px}.py-2{padding-top:8px;padding-bottom:8px}.py-3{padding-top:12px;padding-bottom:12px}.py-6{padding-top:24px;padding-bottom:24px}.py-12{padding-top:48px;padding-bottom:48px}.pt-3{padding-top:12px}.pl-8{padding-left:32px}.pl-9{padding-left:36px}.pr-3{padding-right:12px}.pr-4{padding-right:16px}.text-\[10px\]{font-size:10px}.text-xs{font-size:var(--text-xs);line-height:1.4}.text-sm{font-size:var(--text-sm);line-height:1.45}.text-base{font-size:var(--text-base);line-height:1.5}.text-lg{font-size:var(--text-lg);line-height:1.5}.text-xl{font-size:var(--text-xl);line-height:1.4}.font-normal{font-weight:400}.font-medium{font-weight:500}.font-semibold{font-weight:650}.leading-snug{line-height:var(--leading-tight)}.leading-relaxed{line-height:var(--leading-body)}.text-left{text-align:left}.text-center{text-align:center}.truncate{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.whitespace-nowrap{white-space:nowrap}.whitespace-pre-wrap{white-space:pre-wrap}.text-white{color:#fff}.text-stone-400,.text-gray-400,.text-slate-400{color:var(--color-gray-400)}.text-stone-500,.text-gray-500{color:var(--color-gray-500)}.text-stone-600,.text-gray-600{color:var(--color-gray-600)}.text-stone-700,.text-gray-700,.text-slate-700{color:var(--color-gray-700)}.text-stone-800{color:var(--color-gray-800)}.text-stone-900,.text-gray-900{color:var(--color-gray-900)}.text-gray-300{color:var(--color-gray-300)}.text-red-600{color:var(--color-error)}.text-red-700{color:var(--color-error-text)}.text-green-600{color:var(--color-success)}.text-green-800,.text-emerald-700{color:var(--color-success-text)}.text-blue-600{color:var(--color-info)}.text-blue-700{color:var(--color-info-text)}.text-amber-600{color:var(--color-warning)}.bg-white{background-color:#fff}.bg-stone-50{background-color:var(--color-gray-50)}.bg-stone-100{background-color:var(--color-gray-100)}.bg-stone-900{background-color:var(--color-gray-900)}.bg-slate-100{background-color:var(--color-gray-100)}.bg-green-50{background-color:var(--color-success-subtle)}.bg-red-500{background-color:var(--color-error)}.bg-emerald-500{background-color:var(--color-success)}.border{border:1px solid var(--color-gray-200)}.border-2{border-width:2px}.border-b{border-bottom:1px solid var(--color-gray-200)}.border-t{border-top:1px solid var(--color-gray-200)}.border-r{border-right:1px solid var(--color-gray-200)}.border-stone-100,.border-gray-100,.border-slate-100{border-color:var(--color-gray-100)}.border-stone-200,.border-gray-200,.border-slate-200{border-color:var(--color-gray-200)}.border-stone-300{border-color:var(--color-gray-300)}.border-red-200{border-color:var(--color-error-subtle)}.border-blue-200{border-color:var(--color-info-subtle)}.border-amber-200{border-color:var(--color-warning-subtle)}.border-white\/30{border-color:#ffffff4d}.border-t-stone-600{border-top-color:var(--color-gray-600)}.border-t-white{border-top-color:#fff}.rounded{border-radius:4px}.rounded-md{border-radius:var(--radius-sm)}.rounded-lg{border-radius:var(--radius-md)}.rounded-xl{border-radius:var(--radius-lg)}.rounded-full{border-radius:var(--radius-full)}.overflow-hidden{overflow:hidden}.overflow-visible{overflow:visible}.overflow-y-auto{overflow-y:auto}.cursor-pointer{cursor:pointer}.disabled\:opacity-50:disabled{opacity:.5}.app-shell{min-height:100vh;display:flex;overflow:hidden}.app-content{background:var(--color-bg);flex:1;min-width:0;overflow:hidden auto}.page{padding:var(--space-12) var(--space-10);width:100%;margin:0 auto;display:block}.page--reading{max-width:760px}.page--data{max-width:1200px}@media (width<=767px){.page{padding:var(--space-6) var(--space-5)}}.eyebrow{font-size:var(--text-xs);letter-spacing:var(--letter-spacing-caps);text-transform:uppercase;color:var(--color-text-muted);margin-bottom:var(--space-2);font-weight:600}.shadow-sm{box-shadow:var(--shadow-sm)}.shadow-md{box-shadow:var(--shadow-md)}body{font-family:var(--font-sans);color:var(--color-text);background-color:var(--color-bg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}h1,h2,h3,h4,h5,h6{letter-spacing:-.02em}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{box-shadow:var(--glow-primary);outline:none}button:active:not(:disabled){transform:scale(.97)}button{transition:background .15s,color .15s,transform .1s,box-shadow .15s}input,textarea,select{background-color:var(--color-bg);border:1px solid var(--color-border);color:var(--color-text);border-radius:var(--radius-md);transition:all .2s}input::placeholder,textarea::placeholder{color:var(--color-text-muted)}input:focus,textarea:focus,select:focus{border-color:var(--color-primary);box-shadow:var(--glow-primary), 0 0 0 1px var(--color-primary);outline:none}input:hover:not(:focus),textarea:hover:not(:focus),select:hover:not(:focus){border-color:var(--color-gray-400)}.app-shell{background:var(--color-bg);height:100vh;display:flex;overflow:hidden}.app-content{flex-direction:column;flex:1;min-width:0;height:100vh;display:flex;overflow-y:auto}:root[data-vt-direction=forward] ::view-transition-old(root){animation:.15s cubic-bezier(.4,0,1,1) both vt-slide-out-left}:root[data-vt-direction=forward] ::view-transition-new(root){animation:.15s cubic-bezier(0,0,.2,1) both vt-slide-in-right}:root[data-vt-direction=back] ::view-transition-old(root){animation:.15s cubic-bezier(.4,0,1,1) both vt-slide-out-right}:root[data-vt-direction=back] ::view-transition-new(root){animation:.15s cubic-bezier(0,0,.2,1) both vt-slide-in-left}::view-transition-old(root){animation:.12s cubic-bezier(.4,0,1,1) both vt-fade-out}::view-transition-new(root){animation:.14s cubic-bezier(0,0,.2,1) both vt-fade-in}@keyframes vt-fade-out{0%{opacity:1}to{opacity:0}}@keyframes vt-fade-in{0%{opacity:0}to{opacity:1}}@keyframes vt-slide-out-left{0%{opacity:1;transform:translate(0)}to{opacity:0;transform:translate(-40px)}}@keyframes vt-slide-in-right{0%{opacity:0;transform:translate(40px)}to{opacity:1;transform:translate(0)}}@keyframes vt-slide-out-right{0%{opacity:1;transform:translate(0)}to{opacity:0;transform:translate(40px)}}@keyframes vt-slide-in-left{0%{opacity:0;transform:translate(-40px)}to{opacity:1;transform:translate(0)}}.message{border-radius:var(--radius-lg);cursor:pointer;margin-bottom:12px;padding:14px 16px;transition:box-shadow .2s}.message:hover{box-shadow:var(--shadow-md)}.message.inbound{background:var(--color-gray-50);border:1px solid var(--color-border)}.message.outbound{background:var(--color-gray-50);border:1px solid var(--color-border);border-left:3px solid var(--color-primary)}.avatar{color:#fff;border-radius:50%;justify-content:center;align-items:center;font-weight:600;transition:all .2s;display:flex}.avatar:hover{transform:scale(1.05)}.avatar.fae{box-shadow:0 4px 12px #4a7a4a33;background:linear-gradient(135deg, var(--color-primary-light) 0%, var(--color-primary-dark) 100%)!important}.avatar.sales{box-shadow:0 4px 12px #4a7a4a26;background:linear-gradient(135deg, var(--color-primary) 0%, var(--color-primary-dark) 100%)!important}.avatar.support{box-shadow:0 4px 12px #37415133;background:linear-gradient(135deg,#374151 0%,#1f2937 100%)!important}.avatar.engineering{box-shadow:0 4px 12px #6b728033;background:linear-gradient(135deg, var(--color-gray-500) 0%, var(--color-gray-700) 100%)!important}.empty-state{text-align:center;padding:3rem 1.5rem}.empty-state svg{width:3rem;height:3rem;color:var(--color-gray-400);margin:0 auto 1rem}.overflow-y-auto::-webkit-scrollbar{width:6px}.overflow-y-auto::-webkit-scrollbar-track{background:0 0}.overflow-y-auto::-webkit-scrollbar-thumb{background:var(--color-gray-300);border-radius:3px}.overflow-y-auto::-webkit-scrollbar-thumb:hover{background:var(--color-gray-400)}.shadow{box-shadow:var(--shadow-md)}.shadow-lg{box-shadow:var(--shadow-lg)}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.empty-state{text-align:center;flex-direction:column;justify-content:center;align-items:center;padding:48px 24px;display:flex}.empty-state--compact{padding:24px 16px}.empty-state-icon{color:var(--color-text-muted);opacity:.5;margin-bottom:12px}.empty-state-title{color:var(--color-text);margin:0 0 4px;font-size:14px;font-weight:600}.empty-state-desc{color:var(--color-text-muted);max-width:320px;margin:0 0 16px;font-size:13px;line-height:1.5}.empty-state-action{color:#fff;background:var(--color-text);cursor:pointer;border:none;border-radius:8px;align-items:center;gap:6px;padding:7px 16px;font-size:13px;font-weight:500;transition:opacity .15s;display:inline-flex}.empty-state-action:hover{opacity:.85}.error-boundary{text-align:center;flex-direction:column;flex:1;justify-content:center;align-items:center;padding:48px 24px;display:flex}.error-boundary-icon{color:var(--color-text-muted);margin-bottom:16px}.error-boundary-title{color:var(--color-text);margin:0 0 8px;font-size:18px;font-weight:600}.error-boundary-message{color:var(--color-text-muted);max-width:360px;margin:0 0 20px;font-size:14px}.error-boundary-detail{color:#dc2626;white-space:pre-wrap;word-break:break-word;background:#fef2f2;border:1px solid #fecaca;border-radius:6px;max-width:480px;margin:0 0 20px;padding:8px 12px;font-size:11px;overflow-x:auto}.error-boundary-btn{color:#fff;background:var(--color-text);cursor:pointer;border:none;border-radius:8px;align-items:center;gap:6px;padding:8px 20px;font-size:13px;font-weight:500;transition:opacity .15s;display:inline-flex}.error-boundary-btn:hover{opacity:.85}@keyframes shimmer{0%{background-position:-400px 0}to{background-position:400px 0}}.skeleton{background:linear-gradient(90deg, var(--color-gray-100) 25%, var(--color-gray-50) 37%, var(--color-gray-100) 63%);background-size:800px 100%;border-radius:4px;animation:1.4s ease-in-out infinite shimmer}.skeleton-circle{border-radius:50%}.skeleton-rounded{border-radius:var(--radius-md)}.skeleton-dark{background:linear-gradient(90deg,#ffffff0a 25%,#ffffff14 37%,#ffffff0a 63%) 0 0/800px 100%;border-radius:4px;animation:1.4s ease-in-out infinite shimmer}.modal-overlay{z-index:1000;background:#0f172a80;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.modal-overlay.hidden{display:none}@media (width<=768px){.grid-cols-4{grid-template-columns:repeat(2,minmax(0,1fr))}.w-1\/3{width:100%}.flex.gap-6{flex-direction:column}}.toast-viewport{bottom:var(--space-5);right:var(--space-5);z-index:var(--z-toast);gap:var(--space-2);pointer-events:none;flex-direction:column;display:flex;position:fixed}.toast{align-items:center;gap:var(--space-2);min-width:200px;max-width:360px;padding:var(--space-3) var(--space-4);background:var(--color-bg-card);border-radius:var(--radius-lg);box-shadow:var(--shadow-popover);color:var(--color-text);font-size:var(--text-sm);pointer-events:auto;font-weight:500;line-height:1.4;animation:.2s ease-out toast-in;display:flex}.toast--leaving{animation:.2s ease-in forwards toast-out}.toast__icon{color:var(--color-text-secondary);flex-shrink:0;display:inline-flex}.toast__icon--error{color:var(--color-error-text)}.toast__message{flex:1}@keyframes toast-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes toast-out{0%{opacity:1;transform:translateY(0)}to{opacity:0;transform:translateY(8px)}}@media (prefers-reduced-motion:reduce){.toast,.toast--leaving{animation:none}}.route-fallback-spinner{border-radius:var(--radius-full);border:3px solid var(--color-border);border-top-color:var(--color-primary);width:24px;height:24px;animation:.7s linear infinite route-fallback-spin}@keyframes route-fallback-spin{to{transform:rotate(360deg)}}